In case you want to change the product(s) first of all please send an inform with the product(s) name you want to change and with the order number . Also tell us if you want to change just the size of the product(s) or you want to change with other product(s) from our store . Our email is firstname.lastname@example.org .
We will respond to your email as fast as posible and if all conditions are allright you can send back to us the product(s) .
Before sending back the product(s) please be assured these conditions are meet :
- The product should not show traces of use (It must be in the same condition as it was received) ;
- The product has all labels intact ;
- The product does not smell of perfume or tobacco ;
- The product has not been washed or cleaned ;
- The returned product box should be packed in a protective film so that it does not suffer damage during transport .
At the sender , you pass your data: name, address and phone number and to our recipient :
- Addressee: M.C. GENERAL IFN INVEST S.R.L ;
- Address: Str. Soimus, Nr. 9, Sect. 4, C.P. 40704, Bucharest , Romania ;
- Phone: 0734.299.559 .
After we receive your product(s) , we will check if it respect all the conditions and if everything is allright we will resend to you the right product(s) you want in change .
For all the shipping costs , customer will be charged .
Please do not send the product / products you want to change before you let us know !
Product(s) may change within 14 days of receipt !
If the product(s) has a damage or does not match the quality standards , you must notify us within 5 days of receipt of the package . Any subsequent complaint will not be considered !
Products must be returned in original packaging with all original accessories and labels .
DO NOT stick with the scotch or other adhesive the product packaging (s)! Please pack (as received) in a bag or paper so the box does not get damaged during transport !
Iris Boutique ,
From passion for quality !