Product return

Product return :

   

      The consumer has the right to notify the trader in writing that he or she cancels the purchase without penalty and without invoking a reason within 14 calendar days of receipt of the product or , in the case of service provision, from the conclusion of the contract . The only costs that consumers may incur are direct costs of returning products .

   

      Products made on order at customer's request with the size of the body can not be returned unless there are causes that concern our company and the manufacturer .

   

      Return shipping costs are always paid by the customer in accordance with law .

  

      Conditions to be met for the return of a product :

   

- The product should not show traces of use (it must be in the same condition as it was received) ;

- The product has all labels intact ;

- The product does not smell of perfume or tobacco ;

- The product has not been washed or cleaned ;

- The returned product box should be packed in a protective film so that it does not suffer damage during transport .

    

      The steps to be taken to return a product are :

   

1. Send an email to contact@iris-boutique.ro to notify the return . This email must contain :

- Your Name. ;

- the order number ;

- the product / products you wish to return ;

- a bank account in which the money will be refunded (24 characters) ;

- You will receive an answer from us within 1-2 business days .

  

2. After you receive a reply to the sent email , pack the products you want to return - the product in the original package should be put in another box or packed in a protective foil / sheet so that neither the product nor the packaging will suffer damage !

  

3. You can send your package back to us .

  

      DO NOT stick with the scotch or other adhesive the product packaging (s)! Please pack (as received) in a bag or paper so the box is not damaged!

 

      At the sender , you pass your data : name , address and phone number and to our recipient :

- M.C. GENERAL IFN INVEST SRL ;

- Address: Str. Soimus nr. 9, Sect. 4, C.P. 40704, Bucharest , Romania ;

- Phone: 0734.299.559 .

  

      Money is only returned to a bank account !

   

      Returns are only made through the courier (return expenses will be borne exclusively by the customer) .

 

      Please do not send the return before you let us know by email !

 

      Return of money :

 

      Following the request for return , receipt of the returned parcel and fulfillment of the return conditions , M.C. GENERAL IFN INVEST S.R.L. will only return to the IBAN account provided when sending the return request , the counter value of the package within a maximum of 30 calendar days . Usually money is returned approximately in 1-2 business days .

 

Iris Boutique ,

From passion for quality !


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